Stage details

Office Depot

Type stage:
Afstudeerstage / Graduation internship
Meeloopstage / Normal internship

Functie omschrijving:
To analyze, improve upon and implement sales supporting processes and tooling according to a project management and consultative approach for the Contract Sales organization of Office Depot BeNeLux-DACH. Please find below the sales supporting processes and tooling out of which a selection can be made for the scope of the internship

Processes:
- customer boni management
- supplier big deal management
- pricing
- tender and offer management
- customer reporting
- management reporting
- competitor analysis

For each of the processes the following needs to be done:
- analyze current situation
- identify improvement areas
- define revised or new process including process description, visio flow, process KPIs (qualitative and quantitative), RACIs, working instructions
- implementat revised or new processes

Tooling:
- Sales process manual
- Sales support process manual
- Training program sales and sales support employees
- Customer reference database
- Article cross reference tool/database
- Customer satisfaction measurement and analysis tooling

For each of the tools the following needs to be done:
- analyze requirements
- define possible solutions and approach
- develop preferred solution
- implement solution and supporting processes
- document solution


Bedrijfsomschrijving:

Celebrating 25 years as a leading global provider of office supplies and services, Office Depot is Taking Care of Business for millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 1,656 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $11.6 billion, and employs about 40,000 associates around the world. The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 58 countries.Office Depot’s common stock is listed on the New York Stock Exchange under the symbol ODP

Verantwoordelijkheden:
As intern you are taking the lead in improving one or more sales and sales support processes or tools. You will (re-) design, manage and execute these tasks in accordance with the project management approach (similar to Prince II) that is used within Office Depot projects and initiatives and successfully implement within the constraints of time, risk, cost and to the agreed quality. To ensure effective and complete handover of completed projects into the operation and to monitor benefits realization management by the business

In an intern, we are looking for the following qualities:
- business studies or information management studies
- basic knowledge of project management
- strong analytical skills
- organized
- excellent communicative skills
- flexible
- self starter
- interest in B2B sales and sales support
- fluent in English and at least one local language (Dutch or German)
- willingness



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