Bnbmanager - Customer Success Intern (Agent)


Noord-Holland, Utrecht, Zuid-Holland, Randstad


WO Bachelor 2, WO Bachelor 3, HBO Bachelor 3, HBO Bachelor 4


4, 5


4, 5, 6




Communicatie, Management, Marketing


At bnbmanager we make people happy.

Bnbmanager is a young and fast-growing company in the heart of Amsterdam.

We facilitate the sub-economics with a convenient business model . We do this by supporting property owners when renting their homes to tourists through advertising channels such as Airbnb with ad management cleaning and check-ins.

From our head office at Raadhuisstraat we manage more than 500 apartments in the Netherlands and abroad. To this day we have hosted around 30000 guests from 150 different countries.

Our team is dedicated and consists of people who go for the most achievable. We work incredibly hard but laugh just as much. The atmosphere is casual and working hours are flexible. The result is the gauge. This is accompanied by BBQ':s on our rooftop terrace and boat trips in the famous bnbmanager boat.

Functie omschrijving

In your role as bookingmanager you are the point of contact of our guests both before during and after their stay. In addition it is important to answer all kinds of questions quickly and accurately. In doing so you make good use of your customer focus but you also know where to stop. You are in contact with all departments at the office and outside. For example you work with an international team of specialists.

You know our business and the processes and know what you can and can not promise. You work with (refund) sheets and other framework with a critical look so you can improve them with your manager. You are also constantly working on how we can work together smarter and maximize our services.

In addition of course you are busy with your research related to Guest Expierence of Customer Expierence. You will also get the necessary guidance. In short a versatile role where you can learn alot!

Functie eisen

You':ve got skills.

Everybody has talent. So do you only you have exactly those skills to strenghten our team. In addition to following a WO or HBO degree preferably towards Communication Hospitality Management or Hotel Management and strong affinity with customer contact you are:

  • A little pigheaded
  • Commercially set
  • Always in for a good joke
  • Communicative skills both in Dutch and English(additional languages are a pré)
  • Open enthusiastic attitude
  • Knowledge of the city is convenient

We are in the middle in the phase to grow from a cool start-up to an (international) innovative scale-up. That makes it exciting challenging and very diverse. We always put the bar up a bit which sometimes makes that you have to step out of your comfort zone. You':ll learn from that. You also get a lot of responsibility and decide what is good for bnbmanager and for the customer. That freedom is a challenge!


This is what you':ll get in return:

We believe in having fun in your work. If you are happy you':ll see it back in our customers. We offer the following:

  • An excellent internship fee:

And of course:

  • A challenging versatile job with plenty of opportunities:
  • Working in a team where passion for your business enterprise and innovation is central:
  • Well-organized roof terrace drinks &: BBQ':s and boat trips through the canals :-)