Insify
Insify - Customer Experience Analyst

Regio

Noord-Holland, Randstad

Studiefase

WO Bachelor 2, WO Bachelor 3, WO Pre-Master

Dagen

5

Vereiste talen

Nederlands

Maanden

5, 6, 6+

Sector

Financieel & banken, Investment banking

Functie

Analist, Finance

Bedrijfsinformatie

Internship compensation €1000,- PER MONTH

We're a team led by seasoned entrepeneurs who have built successful businesses in fintech/e-commerce (eg. HelloFresh, Bloomon, SumUp and Blendle). We've raised a €1.8M seed round from Fly Ventures, Frontline Ventures and prominent angels. We're on a mission to reshape the commercial insurance industry. If you share our vision we'd love you to join us on our exciting journey.

Functie omschrijving

In your typical Insify day, you will deep-dive into our customers 'experience, advocate for them and work with our product and engineering team to maintain a high level of customer experience and service. 

  • Implementing a data driven approach of reviewing customer's questions and assessing customer needs. 
  • Defining, making reports and ad-hoc analysis, drawing conclusions and advising on the implementation of initiatives. 
  • Improving the customer experience through the development of our knowledge base (in Zendesk) and processes. 
  • Working in a small and dynamic environment with the ability to collaborate across teams to have a direct impact on the quality of our customer experience & support.
  • And sometimes resolving customer enquiries by composing thoughtful & personalized responses for our customer requests (just like all of us when joining a start-up, you become a jack of all trades :) ).


Functie eisen

  • You are a curious, bold and driven Bachelor or Master graduate in Quantitative Studies e.g. Economics / Business / Statistics 
  • You are analytical & determined to uncover root-causes for issues arising and creatively structure solutions.
  • You are skilled at explaining problems succinctly & clearly and can translate complex issues into simple language.
  • You are pro-active and have a definite 'can do' attitude.
  • You speak both English & Dutch and you are a strong writer (we can help with the polishing ;) ).
  • Ready to take on an exciting challenge for at least 5 months.

If this sounds anything like you, we just might have the perfect spot for you!

Arbeidsvoorwaarden

  • Make an impact & challenge yourself. You’ll have the unique opportunity to join an ambitious start-up at an early stage, giving you plenty of opportunity to make real impact and gain valuable entrepreneurial / start-up experience along the way.
  • Mentoring. Be surrounded by a team of experienced entrepreneurs (Hello Fresh, Bloomon, Sum Up, Blendle) to oversee your progress and development throughout the internship.
  • The usual perks. The tools you need to work. A Zendesk training voucher for certifications / course of your liking. Working remote or in our (fantastic) office in Amsterdam.  
  • An internship compensation of €1.000,- .

Solliciteren